Privacy Policy
Effective Date: 23 August 2026
Website: Travelomac.com
Travelomac.com (“Travelomac,” “we,” “us,” or “our”) is an online travel company providing holiday packages, hotel bookings, and related travel services.
This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit or use Travelomac.com, make a booking, contact us, or otherwise use our services.
By using our website or services, you acknowledge that you have read and understood this Privacy Policy.
1. Business Information
Business Name: Travelomac.com
Registration: Registered under the Micro, Small and Medium Enterprises Development (MSMED) Act, 2006
Udyam Registration Number: UDYAM-02-0045024
Registered Address: S-4, 2nd Floor, Pankaj Mayur Plaza, Mayur Vihar Phase 3, New Delhi – 110096, India
2. Information We Collect
Depending on how you use our website and services, we may collect the following information:
A. Personal Information
When you make an enquiry, create a booking, request a holiday package, or contact us, we may collect:
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Full name
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Mobile/telephone number
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Email address
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Billing and correspondence address
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Travel dates
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Number of travellers
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Passenger or guest details required to make a booking
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Hotel preferences and other travel preferences
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Information provided in enquiries or communications with us
Where necessary for a particular travel service, we may also collect information such as passport or identity-document details. We will request such information only where reasonably necessary for providing or arranging the requested service.
B. Payment Information
Payments may be processed through third-party payment service providers. Depending on the payment method used, we may receive limited transaction information such as payment status, transaction reference, amount, and date.
We generally do not need to store your complete debit/credit card number, CVV, PIN, or online banking credentials on our own systems.
C. Technical and Usage Information
When you visit our website, certain technical information may be collected automatically, including:
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IP address
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Browser type and version
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Device type
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Operating system
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Pages visited
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Date and time of visits
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Referring website
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Approximate location derived from technical information
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Website interaction and usage information
We may use cookies and similar technologies for website functionality, analytics, security, and, where applicable, marketing.
3. How We Use Your Information
We may use personal information for legitimate business and service-related purposes, including:
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Processing hotel bookings and holiday-package enquiries and reservations.
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Providing quotations, itineraries, confirmations, invoices, and other travel-related information.
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Communicating with you regarding your booking or enquiry.
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Coordinating with hotels, suppliers, transport providers, destination-management companies, and other service providers necessary to fulfil your booking.
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Processing or facilitating payments and refunds.
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Providing customer support and resolving complaints or disputes.
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Improving our website, products, packages, and customer experience.
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Preventing fraud, misuse, unauthorised transactions, and other security incidents.
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Complying with applicable laws, regulations, court orders, and lawful governmental requests.
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Sending promotional communications where permitted by applicable law and, where required, with your consent.
4. Travel Service Providers and Third Parties
Travelomac may need to share relevant information with third parties to provide the services you request.
These may include:
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Hotels and accommodation providers
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Tour operators and destination-management companies
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Airlines, transport providers, and other travel suppliers, where applicable
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Payment gateways and financial service providers
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Technology, hosting, communication, analytics, and customer-support providers
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Professional advisers, auditors, insurers, or legal advisers where reasonably necessary
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Government authorities or law-enforcement agencies where required by law
We aim to share only information that is reasonably necessary for the relevant purpose.
Some travel suppliers or service providers may operate outside India. Where information is transferred outside India, we will take reasonable steps to handle such information in accordance with applicable law and contractual requirements.
5. Marketing Communications
If permitted by applicable law, we may contact you about travel offers, holiday packages, hotel deals, promotions, or other services that may be relevant to you.
You may request to stop receiving promotional communications at any time by contacting us or using the unsubscribe option included in a marketing communication, where available.
Please note that even if you opt out of marketing communications, we may continue to send essential service-related communications, such as booking confirmations, payment information, cancellations, or important changes to your travel arrangements.
6. Cookies
Travelomac may use cookies and similar technologies to:
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Enable essential website functions
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Remember preferences
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Understand website usage
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Improve website performance
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Analyse traffic and user behaviour
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Support relevant advertising or marketing, where applicable
You may configure your browser to refuse or restrict cookies. However, disabling certain cookies may affect the functionality of parts of our website.
7. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, disclosure, or destruction.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. Accordingly, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted to or stored by us.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
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Complete and administer bookings;
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Maintain business and transaction records;
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Resolve disputes and complaints;
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Meet accounting, tax, legal, regulatory, and reporting requirements;
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Prevent fraud and misuse; and
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Enforce our agreements and protect our legal rights.
When information is no longer reasonably required, we may delete, anonymise, or securely dispose of it, subject to applicable legal and regulatory requirements.
9. Your Rights
Subject to applicable law, you may have rights concerning your personal information, including the right to:
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Request access to personal information held by us;
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Request correction of inaccurate or incomplete information;
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Request deletion of information where legally permissible;
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Withdraw consent where processing is based on consent;
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Request information about how your personal information is being processed;
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Raise a complaint regarding our handling of your personal information; and
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Opt out of certain promotional communications.
Some requests may be subject to legal, contractual, security, or other legitimate restrictions.
To exercise a privacy-related right or raise a concern, please contact us using the contact details provided on our website.
10. Children’s Privacy
Our website and services are intended for general audiences and are not specifically directed at children.
We do not knowingly seek to collect personal information from children where such collection is prohibited by applicable law. If you believe that a child has provided personal information to us improperly, please contact us so that we can take appropriate action.
11. Third-Party Websites and Services
Our website may contain links to third-party websites, booking platforms, payment providers, social-media platforms, or other services.
Once you leave our website or interact with a third-party service, that third party’s own privacy policy and terms may apply. Travelomac is not responsible for the privacy practices, security, content, or policies of third-party websites or services.
We recommend reviewing the privacy policy of any third-party service before providing personal information.
12. Accuracy of Information
You are responsible for providing accurate, complete, and up-to-date information when making enquiries or bookings.
In particular, names, dates of birth, identification details, travel dates, and other passenger information should be entered accurately where such information is required by a travel supplier.
Travelomac will not be responsible for problems caused by inaccurate or incomplete information supplied by the customer, subject to applicable law.
13. Changes to This Privacy Policy
We may update or modify this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.
The updated version will be posted on this page with the revised effective date. Your continued use of our website after an updated Privacy Policy is posted constitutes acknowledgement of the updated policy, to the extent permitted by applicable law.
14. Contact Us
For questions, requests, complaints, or concerns relating to this Privacy Policy or the handling of your personal information, please contact Travelomac through the contact details published on Travelomac.com.
Travelomac.com
Registered Address: S-4, 2nd Floor, Pankaj Mayur Plaza, Mayur Vihar Phase 3, New Delhi – 110096, India
Udyam Registration Number: UDYAM-02-0045024
15. Important Notice
This Privacy Policy is intended to describe Travelomac’s general privacy and data-handling practices. Because privacy and data-protection requirements can vary depending on the services offered, customer location, payment methods, and applicable Indian or international laws, Travelomac should have this policy reviewed by a qualified legal professional before publishing it as its final legal policy.